Last updated: 23 September 2025
Who we are
Houtini Ltd (company number 16683235) is a UK company that provides software development and AI analysis services. When we say “we”, “us”, or “our” in this policy, we’re talking about Houtini Ltd. When we say “you” or “your”, we mean anyone using our services.
If you have any questions about how we handle your personal information, you can reach us at: privacy@houtini.ai
What information we collect
We only collect information that helps us provide our services effectively. Here’s what we might collect:
Information you give us directly
- Your name and email address when you contact us
- Any details you share when using our services
- Messages you send us through our contact forms or email
- Technical information you provide for support requests
Information we collect automatically
- Basic usage data about how you interact with our services
- Log files that help us troubleshoot technical issues
- IP addresses and browser information for security purposes
- Cookies and similar technologies (where you’ve consented)
Information from third parties
- Data from integrated services you’ve connected (like GitHub or development platforms)
- Information from analytics services that help us understand how our services are used
How we use your information
We use your information to:
- Provide and maintain our services
- Respond to your questions and support requests
- Improve our services based on how they’re used
- Keep our systems secure and prevent abuse
- Comply with legal obligations
We don’t use your information for marketing unless you’ve specifically asked us to. We’re not in the business of selling your data to third parties.
Legal basis for processing
Under UK GDPR, we need a lawful reason to process your personal data. Our reasons include:
- Contract performance: To provide services you’ve requested
- Legitimate interests: To improve our services and keep them secure
- Consent: Where you’ve specifically agreed (like for cookies)
- Legal obligation: Where we’re required by law
Sharing your information
We don’t sell your personal information. We only share it when necessary:
Service providers
We work with trusted companies that help us run our services, like:
- Cloud hosting providers
- Analytics services
- Customer support tools
These providers can only use your information to help us provide our services.
Legal requirements
We might share information if required by law, court order, or to protect our rights and those of others.
Business transfers
If we’re acquired or merge with another company, your information might be transferred as part of that process.
International transfers
Some of our service providers are based outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions by the UK government
- Standard contractual clauses
- Other approved transfer mechanisms
Keeping your information secure
We take security seriously and use appropriate technical and organisational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls limiting who can see your information
- Staff training on data protection
However, no system is completely secure, and we can’t guarantee absolute security.
How long we keep your information
We only keep your personal information as long as necessary. This depends on:
- How long you use our services
- Legal requirements to retain certain information
- The need to resolve disputes or enforce agreements
When we no longer need your information, we securely delete or anonymise it.
Your rights
Under UK data protection law, you have several rights:
Access
You can ask for a copy of the personal information we hold about you.
Rectification
You can ask us to correct inaccurate information.
Erasure
You can ask us to delete your information in certain circumstances.
Restriction
You can ask us to limit how we use your information.
Portability
You can ask for your information in a portable format.
Objection
You can object to processing based on legitimate interests.
Automated decision-making
You can ask not to be subject to automated decision-making (though we don’t typically use this).
To exercise any of these rights, contact us at privacy@houtini.ai. We’ll respond within one month.
Cookies and tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Understand how our services are used
- Keep our services secure
You can control cookies through your browser settings. Some parts of our services might not work properly if you disable all cookies.
Children’s privacy
Our services aren’t designed for children under 13. We don’t knowingly collect information from children under 13. If you’re a parent and believe your child has provided us with information, please contact us.
Changes to this policy
We might update this privacy policy from time to time. When we do, we’ll change the “last updated” date at the top. For significant changes, we’ll notify you by email or through our services.
Contact us
If you have questions about this privacy policy or how we handle your information, you can reach us at:
Email: privacy@houtini.ai Company: Houtini Ltd, Company Number 16683235
Complaints
If you’re unhappy with how we’ve handled your personal information, you can complain to the UK’s Information Commissioner’s Office (ICO):
Website: ico.org.uk Phone: 0303 123 1113 Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF